Returns and Refunds Policy
Thank you for shopping at Make It Urz.
My Intent product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your word and style choice before placing order.
Defective Order Policy (Or Replacement Policy)
- If there is a defect in the product such as a broken band or mis-spelled word, we will replace the piece. Please email us at firstname.lastname@example.org with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for misspelling and wrong product. Preference for spacing or alignment is not considered defective.
- Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.
- All requests for adjustments or replacements must be submitted within 30 days of ordering for us to replace.
For all other products, If you are not entirely satisfied with your purchase, we’re here to help.
All other products (except My Intent products) can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
- By phone number: 747-333-8793
- By email: email@example.com
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
1450 N Rose St Burbank CA 91505 USA
Shipping charges incurred in connection with the return of a product are refundable.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 747-333-8793
By email: firstname.lastname@example.org